TERMS AND CONDITIONS :

These conditions are only applicable to orders placed online and are not applicable in store. The prices displayed are excluding VAT and customs duties (prices excluding taxes).

The online store www.lescigares.comWas developed and is operated by Histoires de Cigares SA. Address: Grand Rue 64, CH 1110 Morges, Tel +4121 803 22 05,

Fax +41 21 803 2207, e-mail: www.lescigares.com

These general conditions are applicable to any order placed with www.lescigares.com. . All prices indicated are net of VAT (current rate of 8.1%). For deliveries to Switzerland, VAT is added to the cost of the products. It is included in the shipping costs.

We do not accept orders to the USA (United States of America and any territories administered by the USA)

Upon receipt of an order, a confirmation is sent to the buyer by email. The sales contract is executed in accordance with current Swiss law, in particular with regard to the distance selling of tobacco products. The place of execution of the contract is ex depot, 1110 Morges, Switzerland. At the customer's request, the products can be sent to him: in this case the goods are delivered on behalf of the customer to the postal service of his choice by priority registered method against signature. The responsibility of www.lescigares.com is not committed beyond the Swiss border in terms of delays, losses or legal aspects other than those of the Swiss codes of obligations.

QUALITY AND AUTHENTICITY GUARANTEED:

Satisfied or refunded. www.lescigares.com offers a 100% satisfaction guarantee. www.lescigares.com guaranteed that the quality and authenticity of the cigars have been 100% controlled by its specialists. All products are stored by www.lescigares.com in optimal conditions at a temperature of 18-19° Celsius and a relative humidity of 72%.

 REFUND:

In the event that the cigars do not meet the buyer's expectations, the latter must notify www.lescigares.com within 48 hours of receipt of the products and must return the goods within a maximum of 7 days. The buyer will comply with the instructions of www.lescigares.com for return shipping. Upon receipt www.lescigares.com will make a replacement delivery at its own expense or offer a refund.

 SHIPPING INFORMATION:

Unless specifically instructed by the buyer, cigars are made available in their original packaging and boxes. If the buyer has special requests for the packaging or delivery of cigars, he will notify him by email to www.lescigares.com so that their particular wishes can be taken into consideration wherever possible.

Important note: It is the buyer's responsibility to ensure that their order complies with customs, tax and import requirements in the country where they receive the order. We do not accept orders for delivery to the USA and territories administered by the USA. The buyer who places an order for delivery outside Switzerland and Lichtenstein certifies that it does not reside in, is not under the control of, or is not a resident, temporarily or permanently, of any country to which the export of these products is prohibited by the applicable export control law.

The buyer is reminded that legislation on tobacco products is constantly evolving in the 234 ISO countries and territories. Histoires De Cigares SA ensures compliance with Swiss law but cannot integrate provisions from other jurisdictions into its general conditions and therefore assumes no liability other than those arising from Swiss law.

SHIPMENT PACKAGING:

Once in the hands of our specialist, your order is prepared with the greatest care and each box of cigars is sealed with Boveda(r) passive humidification before shipping. This process guarantees that your cigars arrive at their destination in perfect humidification and protection conditions. The packaging is neutral and free from any commercial brands.

SHIPPING COSTS AND DELIVERY TIME:

Delivery costs are calculated by the Swisspost online priority module. Transport times are those specified by Swisspost on www.laposte.ch .. www.lescigares.com is not responsible for possible delays by the carrier or loss of packages due to the carrier and its possible subcontractors. www.lescigares.com will provide the buyer, upon express request, with tracking details of the package(s) sent by priority registered mail against signature.

 

GENERAL INFORMATIONS :

The online store www.cigarsdream.com was developed and is operated by Histoires de Cigares SA Address: Grand Rue 64, CH 1110 Morges, Tel +4121 803 22 05,

Fax +41 21 803 2207, e-mail:info@lescigares.com 

Any ordering of a product appearing in the online store www.lescigares.com assumes consultation and prior acceptance of these general conditions.

Consequently, the buyer who wishes to order online acknowledges being fully informed of the fact that their agreement concerning the content of these general conditions does not require the handwritten signature of this document.

The buyer has the option of saving or printing these general conditions, it being specified that both saving and printing this document are his sole responsibility.

For our part, we undertake to communicate to you as far as possible all of the following information:

1. Precise identification of the company.

2. Presentation of the essential characteristics of the items offered and their use.

3. Indication in Swiss Francs (CHF), and in Euros of the price of the items, for deliveries in Switzerland VAT at the rate of 8.1% is added to the price of the products. The prices displayed are "duty free", excluding customs duties and VAT. These prices are not applicable in store.

4. Indication of the terms of payment and execution of the order as well as delivery costs.

5. Information about the existence of a legal right of withdrawal.

Any dispute arising in connection with the operation of the websitewww.lescigares.com will be managed by the general conditions of sale below. If, despite everything, the dispute should persist, a so-called "amicable" solution will be preferred for our part.

If applicable, the courts of the Canton of Vaud will have sole jurisdiction.

 

TERMS AND CONDITIONS

Article 1: Completeness

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept without reservation all of the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or delivered by the buyer may be incorporated into these terms, as long as these documents are incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by www.lescigares.com to the buyer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions and the online order form. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank will prevail.

 

 

Article 4: Entry into force – duration

These general conditions come into force on the date the online order is sent. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by www.lescigares.com

Article 5: Electronic signature

The buyer's "click" on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by email at the latest at the time of delivery or failing that, to the address indicated by the buyer on the order form.

Article 7: Proof of the transaction

Computerized records, kept in the computer systems of www.lescigares.com under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product information / stock

8-a: www.cigarsdream.com presents on its website the products for sale with the necessary information which allows the potential buyer to know, before taking the final order, the essential characteristics of the products he wishes to purchase.

8-b: The offers presented by www.lescigares.com are only valid while stocks last. www.lescigares.com cannot under any circumstances be responsible for any product which is no longer deliverable, out of stock, or even exhausted.

8-c: The images appearing on the website are not contractual.

Article 9: Price

Prices are indicated in Swiss Francs excluding VAT (CHF), Euros, and are only valid on the date the purchaser sends the order form. They do not take into account delivery costs, a service entrusted to a third party and invoiced additionally, and indicated before validation of the order. Payment of the entire price must be made when ordering, and in any case before shipping the items ordered. At no time can the sums paid be considered as deposits or deposits. The prices displayed are "duty free", excluding customs duties and VAT. These prices are not applicable in store.

Article 10: Method of payment

To pay for their order, the buyer has their choice of all the payment methods offered on the online order form. The buyer guarantees to www.lescigares.com that he has the necessary authorizations to use the payment method chosen by him, when validating the order form. www.lescigares.com reserves the right to suspend any order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment of the order. www.lescigares.com reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully paid for an order or with whom a dispute is in progress. www.lescigares.com has put in place an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge.www.lescigares.com reserves the right to use this procedure in case of doubt about the legitimacy of the client. As part of this verification, the customer will be asked to send, by fax, to www.lescigares.com a copy of an identity document with proof of address. The order will only be validated after receipt and verification by our services of the parts sent.

Article 11: Availability of products

The order will be executed at the latest within 7 days, starting from the day following that on which the buyer placed the order. In the event of unavailability of the ordered product, in particular due to our suppliers, the buyer will be informed as soon as possible and will have the possibility of canceling their order. The buyer will then have the choice of requesting either a refund of the sums paid within 3 days at the latest from the date of payment, or an exchange of the product.

 

 

Article 12: Delivery terms

The products are generally delivered ex works or to the address indicated by the buyer on the order form. Important note: It is the buyer's responsibility to ensure that their order complies with customs, tax and import requirements in the country where they receive the order. We do not accept orders for delivery to the USA and territories administered by the USA. The buyer who places an order for delivery outside Switzerland and Lichtenstein certifies that it does not reside in, is not under the control of, or is not a resident, temporarily or permanently, of any country to which the export of these products is prohibited by the applicable export control law.

The buyer is reminded that legislation on tobacco products is constantly evolving in the 234 ISO countries and territories. Histoires De Cigares SA ensures compliance with Swiss law but cannot integrate provisions from other jurisdictions into its general conditions and therefore assumes no liability other than those arising from Swiss law.

The buyer undertakes to check the condition of the goods at the time of delivery. He informs www.lescigares.com within two days of delivery, by email, of any defects noted.

Article 13: Delivery problems caused by the carrier

Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken product, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The buyer must at the same time confirm this anomaly by sending the carrier, within two days following the delivery date, said complaints by registered mail. The buyer must send a copy of this letter by post to www.lescigares.com

Article 14: Delivery error

14-a: The buyer must formulate, within two days following delivery, any complaint, error of delivery and/or non-conformity of the products in kind, or in quality, in relation to the indications appearing on the voucher control. Any complaint made after this deadline will be rejected.

14-b: The formulation of this complaint with www.lescigares.com must be made exclusively by email or fax.

14-c: Any complaint not made in accordance with the rules defined above and within the time limits will not be taken into account and will release www.cigarsdream.com from any liability towards the consumer.

Article 15: Product guarantee

The provisions hereof cannot deprive the buyer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold. www.lescigares.com guarantees the authenticity of the products sold. The buyer is expressly informed that www.lescigares.com is not the producer of the products presented on the website www.cigarsdream.com regarding liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer thereof may be sought by the buyer, on the basis of the information appearing on the packaging of said product. .

Article 16: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as fortuitous event or force majeure. The party affected by such circumstances will notify the other within 10 days of becoming aware of them. The two parties will then come together, within 30 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts longer than 60 days, these general conditions may be terminated by the injured party. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by case law: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning ; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 17: Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.

 

 

Article 18: Applicable law

These general conditions are subject to Swiss law and particularly the Code of Obligations, which regulates aspects not expressly mentioned in these general conditions. This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the buyer will first contact www.lescigares.com to obtain an amicable solution. Secondly and in the event of an appeal, the buyer may file a claim with the courts of the Canton of Vaud.

Article 19: Information technology and freedoms

The information requested from the buyer is necessary to process their order and may be communicated exclusively to the contractual partners of www.lescigares.com involved in the execution of this order. The buyer can write to www.lescigares.com to exercise his rights of access, rectification with regard to information concerning him and appearing in the files of www.lescigares.com

These general conditions are in French. The buyer declares that he has full legal capacity allowing him to commit to these general conditions. The sale of tobacco products is prohibited to minors under 18 years of age. By ordering, the buyer confirms that he is over 18 years old.